Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Tuesday, January 24, 2006

Chase VISA sucks.

Ok so yeah, as my blog has reflected late last year I got behind on a lot of my bills. Well I finally started a slow recovery when my roommate moved in mid-November. After the holidays I was in good shape and everything appeared to be caught up. I was even able to buy gifts for the children in my family. Well then I received my January Chase statement and my minimum payment was about 8 times what it normally is. I always pay online so I still have my statements and can view the stubs. I knew I'd paid on time because I'd had trouble getting everything paid for 2-3 months and was trying my best to avoid more late fees. So I looked at my statements and realized that I'd paid $1 short on my December statement. I know this was my bonehead mistake, but thought wow it was a $1 seemed hardly fair $1 should end up costing me $74. So I called them up and they wouldn't waive it referencing the "cardmember" agreement. I work in customer service I waive fees and charges every day but she wouldn't budge. After working 10 hours I wasn't ready to start a fight with the poor slug who answered the phones. So I figured I'd bitch about it on here.

I feel like MIchael Douglas in that movie Falling Down. Was that the one where he just fucking loses it and takes a baseball bat to the Fast Food restaurant when they wouldn't serve him breakfast five minutes after the cut off time? This has put me in a bad mood because I've already sent my normal minimum payment this month on time and can't afford to come up with the difference they're asking for until I get paid again. Which means I'll probably have to pay another $74 on top of the already exorbitent (sp?) $74 charges. I think I feel steam coming out of my ears. Just another example of corporate America sticking it to the honest workin man.

Takin' what they givin', cuz I'm working for a livin'....

-D

PS: I'll give your blog kudos if you can name the song and artist of my ending lyrics.